Hotel charges couple’s credit card $156 for negative Trip Advisor review

24 11 2014

A British hotel added $156 to a couple’s credit card bill for violating its terms of service that says guests can be dinged for leaving bad online reviews.

The Broadway Hotel charged Tony and Jan Jenkinson’s credit card, CNN reported Wednesday, after they left a review on Trip Advisor decrying the Blackpool hotel as a “filthy, dirty rotten stinking hovel.” The BBC described the hotel’s terms of service contained in a booking document as:

Despite the fact that repeat customers and couples love our hotel, your friends and family may not. For every bad review left on any website, the group organiser will be charged a maximum £100 per review. (About $156)

This isn’t the first time we’ve seen fines like this from a hotel. In August, the Union Street Guest House in Hudson, NY included a table-turning clause in its reservation policies: if you book an event at the hotel and a member of your party posts a negative review, the hotel will fine you $500. Amid an Internet firestorm, that hotel changed its policy.


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