The Latest Attempt to Use Copyright Law to Remove Negative Consumer Reviews–Small Justice v. Xcentric (Forbes Cross-Post)

27 08 2013

By Eric Goldman

Like many other business owners, Richard Goren, a Massachusetts attorney, was unhappy with an online consumer review about his business. Like many other business owners, he was frustrated by his inability to remove the review from Ripoff Report, which says it doesn’t remove consumer reviews and won’t let authors remove them either. Where Goren’s story diverges from prior stories is that he thinks he found an innovative way to use copyright law to solve his problem. This post will explain the different tactics businesses typically use to redress unwanted consumer reviews, Goren’s novel approach to dealing with Ripoff Report, and why his tactic will fail.


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